At Tripocio.com, we strive to provide exceptional travel experiences and outstanding customer
service. We understand that unexpected situations may arise, and we have established the following refund
policy to ensure fairness and transparency in handling refund requests. Please read this policy carefully
before making any bookings or purchases with us.
Cancellation and Refund Eligibility:
a. Airline Tickets: Refund eligibility for airline tickets is subject to the terms and conditions set by the respective airlines. Most airlines have their own cancellation and refund policies, which may include penalties or fees. We will provide you with the necessary information and assist you in processing any refund requests based on the airline's policy.
b. Accommodation and Packages: For hotel bookings, vacation packages, or other accommodation arrangements, refund eligibility will depend on the specific terms and conditions provided by our suppliers. We will make every effort to provide you with accurate information regarding cancellation policies and refund options before making a booking.
Refund Requests: a. All refund requests must be made in writing by contacting our customer service team via email or through our designated communication channels. Please provide your booking details, including the booking reference number, and specify the reason for the refund request.
b. Refund requests must be submitted within the specified timeframe, as determined by the cancellation policy of the respective service provider (e.g., airlines, hotels, tour operators). We will assist you in processing your refund request based on the terms and conditions provided by the supplier.
Administrative and Processing Fees: a. In certain cases, where refunds are permitted by the airline, hotel, or other service provider, Tripocio.com may charge administrative and processing fees for handling the refund request. These fees are designed to cover the costs associated with processing the refund and are non-refundable.
b. The amount of administrative and processing fees, if applicable, will be communicated to you at the time of the refund request. The fees will be deducted from the total refundable amount.
Non-Refundable Services: a. Some services, such as certain discounted airline tickets, promotional packages, or non-refundable hotel bookings, may be explicitly labeled as "non-refundable." In such cases, no refunds will be issued for these services, regardless of the reason for cancellation.
Force Majeure: a. In the event of unforeseen circumstances or force majeure events beyond our control (e.g., natural disasters, political unrest, pandemics), refunds may be subject to the terms and conditions set by the respective service providers. We will work diligently to assist you in processing any applicable refunds, but we cannot guarantee the outcome or timeline in such situations.
Refund Processing Time: a. The processing time for refunds varies depending on the service provider and the mode of payment. While we will make every effort to expedite the refund process, please note that it may take several weeks for the refund to be credited back to your account.
Amendments to Refund Policy: a. Tripocio.Com reserves the right to modify or update this refund policy at any time without prior notice. Any changes will be effective immediately upon posting the revised policy on our website. It is your responsibility to review the refund policy periodically to stay informed about any updates. Please note that this refund policy is meant to provide general guidelines, and specific terms and conditions may apply based on the individual bookings and arrangements. We recommend reviewing the terms and conditions provided by the respective service providers for complete information regarding cancellations and refunds. If you have any questions or require further clarification, please do not hesitate to contact our customer service team. We are here to assist you and ensure your travel experience is as smooth and enjoyable